Our esteemed client is looking to recruit a Service Manager within their Technical Department.
The ideal candidate should have a mix of people and technical background to complement the description of the role itself.
The Service Manager oversees the organisation's entire after-sales function, including technical field operations, spare parts management, and customer care call agents, ensuring the highest level of customer satisfaction. This role involves managing daily operations to meet company standards, supervising service staff, coordinating service schedules, addressing customer complaints and inquiries, and maintaining a productive and efficient service environment.
Duties & Responsibilities:
- Supervise and manage the after-sales team, including technicians, spare parts personnel, and call agents, ensuring ongoing training and performance evaluation;
- Oversee the daily operations of the service department;
- Maintain high service standards to ensure customer satisfaction;
- Communicate with clients and actively participate in resolving escalated complaints;
- Monitor technical response times and manage effective appointment scheduling;
- Oversee the entire supply chain process for spare parts and manage inventory accountability;
- Develop and implement service policies and procedures to ensure efficiency and high-quality service delivery;
- Collaborate with foreign and local counterparts to fulfill after-sales obligations;
- Work with the marketing department to continuously improve customer feedback mechanisms and reputation management;
- Evaluate and implement changes to operating systems and software to enhance efficiency and effectiveness;
- Stay updated with the latest industry trends and technologies;
- Ensure full health and safety compliance, reporting incidents as required;
- Foster a positive and collaborative work environment.
Experience & Requirements:
- Strong leadership and team management skills;
- Excellent customer service and interpersonal skills;
- Ability to handle high-pressure situations and resolve conflict effectively;
- Proficiency in service management software and tools;
- Strong organisational and time management abilities;
- Proficiency in both Maltese and English is essential
- MQF Level 6 qualification in Business Administration, Management, or a related field will be preferred, however, those in possession of a diploma level may still be considered;
- Proven experience in a service management role, preferably within the appliances field;
- Preference will be given to an individual with a technical background
This position offers an attractive salary to the right candidate, along with additional-long term benefits. Interested? Apply Today!
If the above positions are not for you but know someone who might be interested, refer a friend to StreetHR and receive up to €300 upon successful placement. Terms and Conditions apply. Speak to us for more information on careers@streethr.com.mt