Our technological company is seeking to recruit multiple Operations Technicians to join their operations team.
The candidate will be the first point of contact for customer requests and technical issues. You will assist customers via email, Skype, or phone and ensure prompt resolution or escalation when needed. This role requires working on a 24/7 shift basis to maintain excellent service levels.
Duties & Responsibilities:
- Troubleshoot and resolve hardware issues, deploy new systems, and reinstall operating systems;
- Assist co-location customers with technical support and service requests;
- Identify and repair basic hardware failures on x86-based servers, including replacing faulty components.;
- Configure, troubleshoot, and replace network devices such as switches and firewalls;
- Set up data centre infrastructure, including racks, power, Ethernet, fibre, and remote access tools;
- Use internal monitoring software and ticketing systems to manage customer support.
Skills & Qualifications:
- A-level or equivalent education;
- Strong problem-solving skills with the ability to develop and implement solutions;
- Excellent communication and interpersonal skills to engage with clients, stakeholders, and colleagues;
- Effective documentation skills for recording processes, workflows, and reports;
- Strong time management skills to handle multiple tasks and shifting priorities;
- Ability to write and present clear, concise communications;
- A degree in an IT-related subject;
- Industry certifications such as Cisco CCNA or Windows MCSA or Linux;
- Proven experience within an IT operational / support role (e.g. network, server environments and methodologies; technical service support)
This is a dynamic and active role with room for growth. An opportunity to work within a supportive team in a well-established company! Interested? Apply today!
If the above roles are not for you but know someone who might be interested, refer a friend to StreetHR and receive up to €300 upon successful placement. Terms and Conditions apply. Speak to us for more information on careers@streethr.com.mt