Customer Care Agent - Malta

Ref
2444
Category
Admin & Business Support
Date Posted
2 May 2025

Our client is looking to recruit a Customer Care Agent within their team.

Main Duties & Responsibilities:

- Respond to customer inquiries via phone calls in a timely and courteous manner;

- Handle customer messages across various platforms such as Facebook, web chats, and email;

- Address complaints professionally and escalate them appropriately when needed;

- Record all customer interactions and complaints in the internal system, ensuring proper follow-up with relevant departments;

- Maintain expected standards for call handling time and service quality;

- Support front desk operations as a backup receptionist when required;

- Work flexible hours, including shifts as scheduled;

- Perform any additional duties as may be required in response to business needs.

Candidate Requirements:

- Excellent verbal and written communication skills in both Maltese and English;

- Proficiency in Microsoft Office, particularly Excel and Word;

- Minimum educational level of O-Level;

- A proactive and positive attitude;

- Willingness to work flexible shifts and embrace continuous learning;

- Ability to work independently and collaboratively within a team;

- High attention to detail and accuracy in completing tasks;

- Strong problem-solving abilities;

- Creativity and a customer-first mindset, with a willingness to go the extra mile.

This is a dynamic and active role within the company. An opportunity to work within a supportive team in a well-established company! Interested? Apply today!

If the above roles are not for you but know someone who might be interested, refer a friend to StreetHR and receive up to €300 upon successful placement. Terms and Conditions apply. Speak to us for more information on careers@streethr.com.mt